Selling at Three Bridges Auction House
Selling at Auction
Our goal is to ensure that the process of selling items at auction is as seamless and stress-free as possible for our clients.
Our process: We take in the items from the client, we will provide the client with a receipt and a brief description of the items. We will also talk the client through the process of what will happen with there items.
We will also provide each client with a small booklet with all our terms & conditions giving them peace of mind.
*Once the items have been taken in by our members of staff, the said client will be added to the back office where they will receive a client reference number and all items will be stickered with this number. The said client will also receive a Welcome email from ourselves showing this reference number.
*When the items have been stickered they will be put into store till the next available auction. The client will usually be told what auction there items will appear in.
*Five days before the sale date the said client will receive a post sale notice with their items listed and estimates provided. The low estimate is what we work with as the reserve dependant on the value of the item. At this point of receiving the email if you require a reserve to be placed on an item please contact us straight away so we can organise this for you.
*Items can be withdrawn from the sale given plenty of notice and at a cost. The cost of withdrawing an item is 20% of the lower estimate.
If you try to withdraw an item two days before the sale date, we may refuse this action.
*There are various ways of of seeing your items sell or knowing your items have sold.
1. You can attend the auction on the day and watch your items go under the hammer.
2. You can watch your items online via the easyliveAuction.com online platform.
3. If you miss the sale you can take the post sale advice we sent out and refresh it. This will then show how much your items have sold for and what didn't sell.
You can also send us an email with images giving us an idea of what you have. Or we can do a home visit- this is free of charge.
Commission
Our commission is 18% plus VAT on the fall of the hammer. We have a £1.50 plus VAT lotting fee for each lot we make up. There is also a 20pence Plus Vat insurance charge for each lot encase of any damages caused during our handling of the items.
If you have required an uplift or clearance service from ourselves, all charges will be deducted once the items have sold, so you don't have to pay anything upfront.
Pay out
Pay out is usually two/ three weeks after the sale date. This gives us a chance to retrieve the money for the sold goods from the buyer. Payment from us can be done via bank transfer or cheque. Once payment is made by ourselves you will receive an email with your sold items and a break down of the charges.
There may be instances where you may see your item sell but when you receive your payment it might not show, this is due to the customer not paying or being uncontactable. This will show as HELD/ PENDING on your email. If it shows HELD this means we are still chasing payment from the buyer. If it shows Pending it means we have relisted the item for the next available sale as the sale has fell through and the buyer hasn't paid. We will try and contact the under bidder in this instance and try sell the item to them.
Unsold Items
If your items don't sell we ask they be picked up within 5-10 working days of the sale date, otherwise they will be gifted to a charity of our choosing.
More Valuable items such as jewellery- we will put aside for collection as they are only small items. We have limited space in the auction showroom and need the items cleared as soon as possible.
If there is anything we have missed or you are still unsure of selling your items please don't hesitate to get in contact with us via email or calling the office.